The following article explains why it is a good idea to research potential web hosting companies before making business with them. This is a real story. You might have noticed that the Grand Effect toolbar spilled out 404 errors. I removed the toolbar from top after checking with the main website to find out that it was unreachable (Site Temporarily Unavailable).
I quickly contacted Sarah Perez who is in charge of the website and she told me the following. Her websites are all hosted at Dreamhost who closed down the account because of disputing credit card charges which Sarah had nothing to do with.
Now the funny thing is that you can only get the Dreamhost account access back if you send them a money order or check by postal mail for the amount of the chargebacks. The mail goes to a postbox address that Dreamhost seems to check twice a week.
Imagine that. You are a business owner and need your website and they check the frigging postbox twice week adding to the waiting time.
Support is unreachable it seems. She put in four support tickets and one complaint and tried to phone them but is only receiving voicemail. She cannot reach them no matter what she tries.
I hope everything sorts out soon. Things like that can throw a business back several months.
I wonder why all those companies shoot first. It would be so much better if they at least tried to contact the owner of the account before going on a rampage.
Tags: dreamhost, grand effect, hosting, web hosting, webmaster, website
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